mySMBcommunity Blog

This article is exactly what we need to know and understand. When we are customers to other businesses, we expect a lot. Not that there is something wrong with that but we really want to get our money’s worth.

When thing go wrong, that’s when the trouble starts. We tend to flare up and we start demanding that the wrong things be made right. Instantly. Sometimes, we lose control over our emotions and we start yelling or cursing at the company we are upset with. When that happens, not only does the problem not get solved, but we end up looking uncouth and unreasonable. That is certainly not what we aim to achieve.

It is hard but the best way to solve the problem is to stay cool and calm. Reflect on the issue and ask ourselves what is causing the unhappiness. Then think of what we want to solve, how we want it settled then finally get on to making the call to the company. Be firm but nice. Shouting and raining abusive language will just backfire as the company we are unhappy with will tend to shut us off and be less interested in working to retain our business. Nothing will be solved in this manner.

For those who manage their own businesses, they understand how difficult it can be to handle extremely unreasonable customers. Some have even turned away business from unreasonable customers for the simple reason that “the stress the client gives us is not worth it”.

Lesson learned: So what if we are customers with lots of money to spend. Yelling, screaming and cussing at the company we are unhappy with will not guarantee that the problem will be solved the way we desire it to be. In fact, we might find ourselves tossed aside, unhappy and never getting what we want.

But being nice, opens up many doors for negotiation and when everyone is calm, problems get discussed and resolved more quickly.

Boo to bad behaviour! Being nice is the way to go.